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Western Balkan
Enablers for
Reforming Public
Administrations –
WeBER 3.0
Mind (Y)our Reform!
Wester Balkan
Enablers for
Reforming Public
Administrations –
WeBER 3.0
Mind (Y)our Reform!
National “Citizens First” conference: Towards citizen-oriented public services in Serbia
The European Policy Centre (CEP) organized the National “Citizens First” Conference – Toward Citizen-Oriented Public Services in Serbia, within the project Western Balkans Civil Society Empowerment for a Reformed Public Administration (WeBER 3.0). The conference addressed key topics related to improving public administration and service delivery to citizens, including placing citizens at the center of public administration reforms, national and regional experiences in user-oriented public service design, citizens’ views on public service delivery in Serbia, and participatory solutions [...]
Between Merit System and Discretion: Challenges of the Draft Law on Senior Civil Servants
This brief reflects on the developments as of February 2026, when, after a prolonged period of delay and uncertainty, a broad and substantive discussion on the draft law was finally opened. From the [...]
For a Merit-Based Local Civil Service: What a Dedicated Law Must Address
Employment in local administrations has been largely neglected in terms of monitoring the implementation of key regulations and establishing standards in this area. Paradoxically, following the 2021 amendments to the Law on Civil [...]
The Endless Cycle of Amending the Law on Free Access to Information
The Law on Free Access to Information is one of the main tools used by research centers, non-governmental organisations, and the media. In Montenegro, the current Law was adopted in 2012 with the [...]
